Frequently Asked Questions
Find all the answers to the most frequently asked questions concerning our products and services
How can I book a service for my appliance?
You can either call our shop on 21377170 or 21377172 or by visiting our contact page. It is always advisable to have your order/invoice number available in hand for ease of reference.
How can I book a delivery date for my order?
You can either call our shop on 21377170 or 21377172 or by visiting our contact page. It is always advisable to have your order/invoice number available in hand for ease of reference.
Who is responsible to install the built-in appliances in the kitchen?
It is standard practice to have the built-in kitchen appliances installed by the kitchen supplier.
Who will connect my appliance/s?
Connecting up is our responsibility and handled by our service team. You can call our shop on 21377170 or 21377172 or by visiting our contact page to schedule an appointment. It is always advisable to have your order/invoice number available in hand for ease of reference.
When does the warranty period start?
Upon connecting up, the respective warranty will be automatically commissioned.
How do I install my washing machine?
You can install a freestanding washing machine with our simple guidance below, but if you are unsure you should always consult a qualified professional. Get in touch with us if you need extra support. Please do not use the information below as a substitute for the information contained in your installation manual.
Step by step guide
- Remove the transit bolts and replace them with the blanks provided.
- Connect the cold water pipe to the cold water tap, and connect the wate water pipe to either a stand pipe or to a connection under the sink. Ensure there are no kinks in either pipe.
- Plug the appliance into a standard socket and check the appliance is level using a spirit level. If not, raise or lower the feet as necessary.
- Switch the appliance on, run a rinse programme and check for any leaks. If none are found, push the appliance into it's final position.
Why is my washing machine not draining?
If your washing machine is not draining water, the issue could be a clogged pump or a kinked hose. Down below we have outlined two fixes for this issue. If the problem still persists after using the solutions below, you can arrange for one of our qualified Bosch engineer to come and look at it for you.
The issue could be caused by a pump blockage. To clean the pump, follow the instructions below;
- Turn the appliance off.
- Pull out the mains plug.
- Open and remove the service flap.
- Drain off all water using a drainage hose (depending on model) or by removing the pump cover slowly (prepare for a lot of water with a larger container).
- Clean the interior, the thread and the housing of the pump so that the impeller is able to rotate.
- Refit the pump cover and screw back firmly.
- To check the pump for leakage and the power of the pump, pour 1 litre of water into the detergent drawer.
- Check for any leakage.
- If the pump is sealed watertight, start the pumping programme.
If this does not work, check the drain hose using the instructions below.
How to fix a blocked or kinked drain hose;
Your washing machine failing to drain could be caused by a kinked or blocked drain hose. You can fix this by following the instructions below:
- Turn the appliance off.
- Pull out the mains plug.
- Check that the drainage hose has been installed correctly without any kinks.
- Before loosening the hose clip on the siphon, place a bucket under the tap to avoid spills.
- Carefully remove the drainage hose and pour the remaining water out of the drainage hose into the bucket.
- Clean the drainage hose and the connecting piece of the siphon.
- Hold the drainage hose in the bucket.
- Select the "Drain" programme.
- Connect the drainage hose to the siphon.
- Check whether the drain hose is watertight.
If this does not work, and you have already tried cleaning the drain pump, please book an engineer to repair your washing machine.
How can I clean or unblock the washing machine filter?
- First turn the appliance off and disconnect the power, then turn the water supply off.
- Lay a towel on the floor and place a large tray or shallow container on top for the residual water to be drained. Unclip the pump cover to find the black drain hose*.
- Pull the cap off the drain hose* over the bowl and allow the water to drain into the tray. You may need to do this multiple times.
- Once you have drained all the water, make sure you have replaced the cap on drain hose and put back into position.
- Unscrew the filter cap anti-clockwise and slide it out. Water will come out onto the towel you have laid down. You may find obstructions in the filter such as coins, buttons or a build-up of lint. These should be removed then thoroughly clean the filter.
- Carefully check it the impeller moves freely.
- Screw the filter cap back tightly into the locked vertical position.
- Close the pump cover and ensure that it is clicked into position.
*depending on model
How much detergent should I use in my washing machine?
Using too much or too little detergent in your washing machine can lead to poor washing results. When it comes to using the correct dosage of detergent, there are three key facts to consider.
The amount of dirt in the washing. The more dirty the clothes are, the more detergent that's needed to remove it. You may not see it, but approximately 70% of dirt on clothes comes from the body, such as skin, sweat, grease and other bodily fluids. Only 30% of dirt on clothes comes from external sources, such as food, mud, grass, lotions and creams.
The size of the washing load. Detergent dosage instructions are based upon a washing machine's drum size, and for good reason. The larger the washing load, the more dirt introduced and therefore the more detergent that's needed to remove it.
The water hardness level in your area. Hard water contains a high concentration of minerals which need to be softened and neutralised for more effective cleaning results. It's for this reason that detergent manufacturers recommend using slightly more detergent than normal in hard water areas.
What should I consider when moving a washing machine?
Need help moving your washing machine safely? Whether you are moving home or reorganising your home, let us help with our quick guide on moving and transporting your appliance.
What to consider before moving
- Ensure that your appliance will fit in the new area by measuring its height, width and depth.
- Prepare a bucket nearby to help drain away any excess water from the hoses before starting the move.
- Check that there is nothing obstructing your way, and that there is nothing left inside the drum of your washing machine.
- If you are transporting the appliance long-distance, for example when moving home, we recommend that you replace the appliance’s transit bolts to keep the drum secured.
Why is my washing machine making strange noises?
All washing machines make low level noise during a wash programme which is completely normal and not a cause for concern. However, there are some loud noises which may indicate there is an issue with the washing machine and they need to be solved promptly.
Squealing, screeching, banging, knocking, bumping, scratching, and rumbling are some of the more common noises that can come from a faulty washing machine. If your washing machine is making strange and loud noises, there are 3 simple steps you can take to resolve these quickly and easily without the need for an engineer to repair your washing machine.
Appliance standing on an unsuitable surface
Issues with the washing machine vibrating and moving across the floor can be attributed to the surface on which it is installed. Wooden floors are particularly unsuitable. Ideally you should install your washing machine in the corner of a room on a hard surface. If necessary, screw a water-resistant wooden board with a minimum thickness of 30mm and place the appliance on the board.
Remove the transportation bolts from your washing machine
Check that the transportation bolts have been removed from the back of your washing machine. If they have not, you should remove these immediately and replace them with the blanks that came with your machine. You can refer to the installation instructions for support.
Level your washing machine
Washing machines that are not balanced can result in loud thumping or knocking sounds, especially when operating at high speeds. To remove these loud noises, check the feet to ensure that the washing machine is evenly balanced and resting on a flat surface. Also check that the washing machine is parallel to the ground by using a spirit level. If it is not level, adjust the feet accordingly and tighten them in place. To level your appliance:
- Place a spirit level on the appliance.
- Turn the feet on the appliance until the spirit level is aligned.
- Secure the feet with the lock nuts by following the instructions in the installation guide.
Why does my laundry smell bad?
If there is a lingering bad odour in the drum of your washing machine, this can be easily transferred over to your clothes during a wash program. This bad odour is usually the result of a build up of dirt from previous washes and even from mould developing in the door seal. Washing machines are not self-cleaning and so they require a regular maintenance wash at least every three months.
How do I clean my washing machine?
Deep-Cleaning your washing machine should be done at least once every 3 months. There are a few ways to clean your washing machine to make sure you can avoid build-up, bacteria growth and stinky smells. You can clean your washing machine by using the following method;
- Mix ¼ cup of baking soda with ¼ cup of water and add it to your machine's detergent container.
- Pour two cups of white vinegar into the drum.
- Run the longest and highest temperature cycle.
To prevent mould and bad smells from recurring, make sure to clean your washing machine regularly. Wipe down the door and gasket after each use and leave the door open to allow air circulation.
The detergent drawer and drawer housing also require regular cleaning. Remove all of the detachable elements of the drawer and clean everything in warm soapy water. Use a toothbrush or bottle-cleaner to reach all the parts of the drawer and the drawer housing. Let the drawer dry and then reassemble. Clean the detergent drawer housing in the washing machine with a damp cloth.
Why are my clothes being damaged?
The washing machine doesn't actually damages your clothes, however using the appliance incorrectly may damages your fabrics. The following are common reasons why this might happen
Poor quality fabric
Damage to clothing, such as holes, tears and loose stitching, may indicate poor quality fabric rather than a washing machine or usage issue. Always read clothing labels before purchase to determine their quality.
The wrong programme has been used
It is really important to use the correct washing programme for your specific load to ensure optimum washing performance. There are, for instance, some washing programmes which use fast spin speeds such as 1400 rpm, however these particular programmes are only suitable for hard-wearing clothes. If these programmes are used to clean loads consisting of mostly delicate clothes, this could potentially cause damage to them. Consult your instruction manual to find out which programmes are available on your washing machine and for which loads and garments they should be used.
The washing machine drum is overloaded
Overloading the washing machine will force some of the clothes to rub up against the rubber door seal and the glass, which can cause stress on the fabric and result in rips and tears.
The wrong detergent has been used
Not using the correct type of detergent could also cause significant damage to your clothes. Ensure that you are using the correct type of detergent depending on the type of fabric you are washing, and if you are unsure check the care label on your items of clothing.
Transfer damage from clothing and foreign objects
Another common reason for damaged clothes is transfer damage caused by other clothing, notably open zips, and foreign objects in the drum. To avoid this type of damage, make sure that all zips are zipped up before putting them in the drum and remove any foreign objects from pockets such as coins. A great tip to help avoid fabric damage is to turn your clothing inside out before putting them in the drum.
How many clothes can I load into my washing machine?
When filling up your washing machine drum, it is important to strike the right balance between filling up the drum with enough clothes for economical washing, and leaving enough of a gap at the top of the drum for an effective washing performance.
For the best washing results, there has to be enough water for the detergent to dissolve in and enough space for your clothes to move around. If you overload the drum, there will be less water available for the detergent to dissolve in as the clothes will soak this up. We therefore recommend that you leave a hands width gap at the top of the washing machine drum when loading. This roughly equates to filling 3/4 of the drum.
Remember not to under load the washing machine drum either, as this is uneconomical and it may result in a loud banging noise on the spin cycle due to an unbalanced load.
Why is my tumble dryer not drying?
After the programme has ended, warm laundry tends to feel damper than it actually is. Take out the load, and spread the laundry to let it cool off. If your laundry is still damp, the simple checks listed below can help you to resolve the problem.
Select the right drying cycle
Ensure that you have selected the right cycle for the load you would like to dry and keep in mind that different clothing materials also dry differently. Consult your instruction manual to find out more about the programmes available and information on which items a programme is suitable for. You may also consider adjusting the drying time or the degree of dryness. Please note, that this will increase the drying time but the temperature will remain the same.
Clean the fluff filter
If the drying is taking a long time, the appliance’s fluff filter might be clogged. A clean fluff filter improves the appliance’s performance, and as fluff can build up easily, we recommend cleaning this key part after every drying cycle.
Adjust the load
Avoid overloading the dryer and reposition large items to ensure even drying. Consult your instruction manual for more information on maximum load weight per programme.
Check that the moisture sensor is clean
The sensor is a key component to any modern tumble dryer, which helps you to control the time your clothes spend inside the dryer. It will detect if clothes are wet and help prevent wasting energy and time by stopping the programme once the clothes are dry. Unfortunately, after long periods of usage the moisture sensor may become covered by a fine layer of limescale or residues of detergents and care products. Such residues must be removed regularly as the sensor function and in consequence the drying result may be impaired.
To clean the sensor, open the appliance door and thoroughly clean the area of the moisture sensor with a coarse sponge (the sensor itself is located in the door area). Do not use abrasives and steel wool as they can damage the sensor.
How do I clean the fluff filter on my tumble dryer?
Cleaning the tumble dryer filter is easy and can immediately improve drying results. For continuous high standards in drying, we recommend cleaning the fluff filter after every drying cycle. Simply follow the steps shown below.
1. Open the dryer door and locate the filter (check the door area).
2. Pull out the fluff filter.
3. Wipe around the filter area using a cloth to remove any residual fluff.
4. Pull apart the filter if your filter is a two-part filter
5. Remove the fluff with a cloth (from both filters)
6. Rinse away any remaining fluff under running water.
7. Dry the filter/s with a cloth or paper towel.
8. Re-assemble the filter if necessary.
9. Reinsert the filter/s back into position.
How frequently should I clean the heat exchanger on my dryer?
The heat exchanger should be checked and cleaned every two weeks as per the following instructions.
1. Locate and open the maintenance flap of the heat exchanger (normally located on the front, lower area)
2. Release the lock levers to release the heat exchanger cover and pull out.
3. If the heat exchanger cover includes a filter, remove the filter and wash by hand - make sure to dry this filter completely before repositioning.
4. Check the condition of heat exchanger (some heat exchangers can be removed and rinsed with water to remove residual fluff).
5. If the heat exchanger cannot be removed you can use a soft brush to clean it. Take extra care when cleaning the heat exchanger. Do not touch the fins with your bare hands.
6. Place back the heat exchanger cover (make sure to place the filter if included) and lock it in place with the levers.
Why is my dishwasher not turning on?
If there are no lights displaying on the dishwasher, please check that plug is properly inserted into the socket and the switch is set to on.
If this has been established, check that the socket is providing power by plugging in another electrical product into the socket, for example a lamp. If the socket doesn’t work, insert the dishwasher plug into the socket next to it, if you have a double socket, and try again.
If the sockets work, check the fuse in the plug by putting the fuse into another appliance’s plug or by putting a new fuse which you know works into the dishwasher’s plug. Make sure that you use a 13 amp fuse.
You should also check if the circuit breaker has tripped.
Problem may also be related to a malfunction. Disconnect the appliance from the power supply, then pull out the mains plug or switch off the fuse. Wait at least 5 seconds, then connect the appliance to the power supply and try to start the program again.
If none of the above solve the problem, please contact us for further support.
Why is my dishwasher not filling with water?
If your dishwasher is not filling with water, don’t panic. This is a common fault that can be fixed easily. We recommend trying to troubleshoot the problem by following the information provided below. If you do not feel confident about carrying out the following checks, please contact us to book an appointment with one of our technicians.
Water supply
Check if the dishwasher water supply valve is switched on before proceeding. It is easy to forget to switch it on, especially after coming back from a holiday. Be sure to also inspect for any visible damage.
Kinked or blocked hose
Inspect the dishwasher hose and untwist any visible kinks or bends. Also ensure that the waste water hose is not blocked by removing the waste water hose from the siphon connection, putting the end of the hose in a bucket and selecting the drain programme. If there is a blockage, water will not fill, or struggle to fill the bucket. If a blockage is found, clean the waste water hose and siphon.
Low water pressure
Check the water pressure directly from the tap using a bucket. Approximately 10 litres of water per minute should flow out of the tap when fully open. Contact your plumber or water supply provider if the water pressure is too low.
Filter blockage
If the filter is blocked with food remnants or other objects, the dishwasher will not drain the water from the previous cycle, which will prevent it from refilling. Ensure that the filter is unblocked before proceeding.
How do I clean the dishwasher's filter?
To clean the filter, you must first remove it. The filter unit can be removed by unscrewing the filter cylinder at the base of the dishwasher and lifting the unit out. It can then be cleaned under the tap before being replaced. Before loading dishes into the dishwasher, always ensure that all food debris is scraped off beforehand. If this is not done, the debris can build up and possibly block the filter, spray arms and pump.
If the pump is blocked, waste water cannot be pumped out of the dishwasher and could cause the programme to stall.
How do I clean the dishwasher's pump or impeller?
If your dishwasher pump is blocked, waste water cannot be pumped out of the appliance. To resolve this issue, follow the instructions below or as instructed in the user's manual.
1. Take out the bottom basket.
2. Remove the filter unit by carefully twisting the cylindrical top and lift away to access the pump.
3. We recommend using protective gloves when removing the residual water from the pump area. Use a soft sponge to soak up the water and gradually ladle it out of the appliance.
4. When you have removed the water, it is essential that you use protective gloves when placing your fingers in the pump area. This is because broken glass fragments can collect here.
5. Using a tea spoon, prise off the pump cover.
6. Then grip the cover by the lug and pull it upwards until it resists.
7. Then pull forwards. You can check your instruction manual for further information.
8. Check the pump for any foreign objects and remove any deposits.
9. Ensure that the pump impeller can move freely.
10. Replace the pump cover and make sure that it engages correctly back into position until it clicks. The pump covers on some models can be removed by using a manual screwdriver (never use an electric one). Any obstructions should then be removed in the same way.
11. Place the filter back into position, ensuring the arrows align.
12. Replace the basket and your dishwasher is ready for use.
In the unlikely event that your dishwasher impeller has been damaged, please book an appointment with one of our technicians to have the faulty part replaced.
Can you transport a fridge on its side?
It is always best to keep a fridge or freezer upright when moving, but you can transport a fridge on its side too. Just remember that before it is plugged in and switched on, it should be left upright for a minimum of 3 hours. The reason is refrigerant is a heavy gas and being on its side will pull that gas from the pump. By letting it sit in upright position will able the gas to go back to the pump.
Good to know
- If the appliance was left on its side for more than a day, let it stand for 24 hours before plugging it in.
- When laid on its side, ensure that the process tubes (the ones that pipe the refrigerant around) are on the upside when laying down. This will ensure that the oil does not "leave" the compressor.
- Do NOT transport or lay a fridge or freezer on its back. This will likely damage the parts even if they are not visible.
Why is my fridge is leaking water?
If your fridge is leaking water it’s important to understand why this might be happening. Read below to diagnose where the issue could be coming from and discover potential solutions to the problem. If you are unable to diagnose, or fix the problem yourself, we recommend booking an appointment with one of our technicians.
Drainage hole is blocked
If your appliance’s condensation channel or drainage hole is blocked, a leakage can be expected. Fortunately, the fix is usually simple – we recommend regularly cleaning the drainage hole to ensure that condensation can drain effectively. To do this, follow the steps below:
1. Remove the pull-out vegetable containers.
2. Carefully clean the drainage hole located at the lower part of the back wall with a cloth and a moistened cotton bud.
3. Using a soft sponge, remove the water from the appliance.
4. Wipe down the interior of the appliance with a food-safe cleaner.
If you are having trouble locating the drainage hole on your appliance, please refer to the instruction manual for further information.
Ice buildup
Leaving the appliance’s door open for too long can result in temperature changes and humidity entering the appliance. In turn, the appliance can quickly freeze up as it works harder to return to the desired temperature levels. Ice buildup inside the appliance can often cause leaks as it begins to melt off. In this case, we recommend defrosting the appliance fully and ensuring that the door closes properly so when you switch the appliance back on you won’t have to deal with the same problem again.
Why is there water buildup inside the fridge?
Avoid opening the door for too long
When you open the door for a prolonged period, moisture enters the interior and this can cause your fridge to work harder to deal with the fluctuation in temperature.
Properly store hot food
We recommend letting food cool well enough before placing it within the appliance – room temperature works best. The steam coming off from hot food will condensate and lead to a buildup of water. You should also ensure that the food is well packaged before leaving it inside.
Properly store fruit and vegetables
Use the designated containers when storing fruit and vegetables. Placing humid vegetables incorrectly will create humidity inside the fridge, thus having condensation on the shelves.
Why is there ice buildup inside the fridge?
If your fridge’s wall is freezing up, don’t panic. There are simple steps you can take to resolve this issue in no time. In most cases, our checklist below will help you diagnose and resolve the problem without the need of a technician.
Temperature is set too low
Check the set temperature – if it’s too low, adjust it slightly so that it is within the recommended range of 4 - 6 °C. On some appliances you set the temperature using a scale, e.g. 1 – 5, with 1 being the warmest and 5 being the coldest. On other appliances you set it directly in °C.
Note: You can find more information about the temperature setting in the instruction manual.
Avoid prolonged door openings
When you open the door for a prolonged period, moisture enters the cavity and this can cause further issues with ice build-up. We also recommend letting food cool well enough before placing it within the appliance.
Why is my fridge freezer making noise?
If your fridge is making a loud noise you may be worried that there’s something wrong. Most often the reason is not a fault, but rather normal appliance behaviour. In this short guide, we will first take you through the reasons why your appliance might be making different noises and what to do in case the operating noise is louder than normal.
Normal operating noise
The noises listed below are completely normal and they normally do not indicate that there is something wrong with your appliance.
- Droning noise: motors are running, usually happens when opening the appliance door.
- Bubbling or humming noise: refrigerant is flowing through the tubing or water is flowing into the ice maker.
- Clicking noise: motor, switches or solenoid valves are switching on/off.
- Cameras are making a clicking noise: standby mode is finishing and the cameras are being calibrated. No data transfer takes place.
- Rumbling noise: ready ice cubes from the ice maker are falling into the ice cube container.
- Sporadic clicks or cracks: automatic defrosting is running.
How can I get rid of unpleasant odours in my fridge?
Neutralising bad odours can be challenging sometimes, as even after a thorough clean the smell can still linger around. It’s important to address this issue as early as possible, since bacteria thrives in places where moisture levels are high, such as the fridge. The good news is that there are plenty of ways to neutralise smell and prevent bacteria build up. Follow our top tips below, and restore the clean freshness in your fridge in no time!
Clean thoroughly
Ensuring the appliance is clean is the first step towards neutralising unpleasant odours. Start by removing all items from your fridge, checking for items which may have been left behind even after their expiration date. Ensure that you also take out the shelves and drawers, and give them a soapy water bath, before placing them back in. Wipe down any jars or containers which may have food residue on them.
Everything you need to properly clean your fridge is less than you think:
- Microfiber cloth for effective cleaning.
- Non-abrasive brush to get into hard-to-reach areas.
- Food safe cleaner to safely neutralise odours.
After you have soaked the shelves for at least 15 minutes, carefully remove any stubborn residue using the brush, then spray them with the fridge cleaner before wiping them down with a microfiber cloth. Repeat the same spray-and-wipe procedure inside and outside of the fridge.
Why is my fridge freezer not cooling?
If the fridge freezer is not cooling we recommend going through the simple steps shown below, before deciding to call an engineer.
No power going to the fridge freezer
Firstly check that the plug is properly inserted into the socket and the switch is set to on.
If this has been established, check that the socket is providing power by plugging in another electrical product into the socket, for example a lamp. If the socket doesn't work, insert the fridge freezer’s plug into the socket next to it, if you have a double socket, and try again.
If the sockets work, check the fuse in the plug by putting the fuse into another appliance's plug or by putting a new fuse which you know works into the fridge freezer’s plug. Make sure you use a 13 amp fuse.
Also check whether the circuit breaker has tripped. If necessary, contact an electrician.
Temperature set too high
It is possible that you might have accidentally turned the temperature setting too high. As perishable food should not be stored above +5 °C, we recommend setting the fridge to +5 °C. If you are unsure how to do this, please check your appliance's instruction manual.
Why is my induction hob not working?
If your induction hob is not working, it’s important to identify what could be causing this, before you book a tecninian visit. There are a few simple checks that you can carry out safely at home, to ensure you have done everything you can to get your appliance back up and running again.
Check that the child lock has been deactivated
If your induction hob is unresponsive, but there is power going to it, you might have accidentally switched on the safety child lock. We recommend checking through the appliance’s instruction manual for more information on how to deactivate the child lock safety feature.
Check the power
Your induction hob requires electricity to operate, so if the power source is down, your hob will not work. If your hob is not responsive and you have checked that the child lock has been deactivated, it could be that the there is a blown or tripped switch (also known as a fuse) affecting the power supply. You can check this is by accessing the fuse box (also known as a consumer unit*).
Use induction-compatible cookware
As with induction cooking the pans are heated directly, rather than the surface of the hob, you will need to use ferromagnetic cookware for your induction hob in order for it to function properly.
*Any major electrical faults will need to be repaired by a professional electrician.
Why is my hood dripping water while using my induction hob?
Condensation in cooker hoods is more common with induction hobs. This is because induction hobs only heat the cooking pot and its contents, not the surrounding air. Gas hobs on the other hand heat the surrounding air, preventing the formation of condensation.
Using a suitable extractor hood can reduce moisture in the air. It is important not to turn off your extractor hood right after cooking, since moisture can still be in the air even once you've finished. Instead, leave it on for 10-15 minutes after to remove the humid air.
It is also advisable that while cooking, try covering your pans with their respective lids to reduce moisture from boiling water entering the air.
What's the difference between ducting and recirculation mode in cooker hood?
Ducting mode: you need to open a hole in the wall above the hood and install a ducting hose to remove the smoke or smell that is being extracted up by the hood. It is important that the correct size of the duct is used, as indicated by the supplier in the installation instructions
Recirculation mode: you don't need to install a ducting hose as the air is being filtered using an active carbon filter, which is then recycled back into the kitchen. The lifespan of the carbon filter varies, depending of the type of filter required.
Recirculating hoods can leave a kitchen slightly more humid than ducted hoods due to fact that fumes are filtered and reused, rather than removed from the building. Of course, the air is released back in a purified form, meaning that it is clean.
What is the minimum and maximum allowance when installing cooker hood from the counter top?
Wall/Island hood with gas hob
Minimum height 650mm
Maximum height 750mm
Wall/Island hood with electric hob
Minimum height 500mm
Ceiling hood with gas/electric hob
Maximum height 1500mm
The above information is only indicative - it is always recommended to refer to the specific manufacturer installation guidelines.
How can I determine the best size required for my hob?
At a minimum, your cooker hood should be as wide as your cooktop. You can also opt for a wider hood but never less than the size of your hob. Keep in mind that other factors like the extraction capacity and external circulation will also play a role in which hood you choose.
What is the best extraction capacity (m³/h) for my kitchen?
To establish the correct hood for your kitchen, simply multiply the volume of the area by ten and you will obtain the ideal airflow for that room. For example, for a kitchen of 3m x 4m with a height of 2.7m: (3 x 4 x 2.7) x 10 = 324. Any product with airflow superior to 324 m³/h should give complete and efficient ventilation of the room.
How do I use pyrolytic cleaning?
The pyrolytic self-cleaning function makes scrubbing the oven a thing of the past. With the touch of a button, you can reduce the food deposits and grease inside your oven to ash that can be simply wiped away with a damp cloth. While you relax, or plan your next recipe, your Bosch oven does the hard work, setting the temperature to a blistering 485°C. It is important to note that this function is not intended for regular use, but rather a deep clean carried out every 6 to 12 months.
Step by step guide
- Remove everything inside the oven, close the oven door and select the pyrolytic cleaning function.
- During pyrolytic cleaning, the internal temperature of the oven will reach 485°C.
- The glass door of the oven might be hot to touch. Do not touch it during pyrolytic cleaning.
- Once the pyrolytic cleaning is completed, you can wipe away any remaining residue inside the oven with a damp cloth.
My oven turn on but is not heating up
If your oven is turning on but won’t heat up, the issue could be with one of your heating elements. We advise that you do not carry out a repair yourself and book a repair with one of our qualified technicians.
Why is steam coming out when I open the oven door?
This is perfectly normal and primarily related to the temperature used, the length of time used, and the moisture content of the food being cooked.
Ideally, when you need to move food or at the end of cooking, open the door for a few centimetres for a few seconds, let the steam come out, and then open the door completely.